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FAQ

Frequently Asked Questions

Where is Adeline Villa & Rest House located?

Adeline Villa & Rest House is located in Gopeng, Perak which is 30 minutes away from the hustle and bustle of Ipoh city and 2 hours away from Kuala Lumpur (the national capital of Malaysia). Our GPS coordinate is 4°27'29.07" N 101°12'29.75" E

How far to Adeline Villa & Rest House from Kuala Lumpur International Airport (KLIA)?

We are about 2.5 hours drive from KLIA. Go north to IPOH on North-South Expressway (E1). Look out for Gopeng exit 135 (after Tapah Exit). For more details on the direction, kindly visit the "CONTACT US" page.

Where is your office located and how far is your office to the villa?

Our office is located at Gopeng town and it takes approximately 15-20 minutes drive from our office to the villa.

What is the check in / check out time?

Check in time is 3pm and check out time is 11am. Early check in and late check out is subject to room availability and is not guaranteed.

At which location do you provide pick-up and drop-off services?

We provide pick-up and drop-off services at Adeline Villa's office in Gopeng Town and our open space carpark near the town for those who are worried about the driving path to the villa. Service need to be booked at least 3 days in advance with a charge of RM10 per pax for round trip.

Are the villas / rest house private and how many pax can fit in a room?

Our chalets sit on different sections of the hilly terrain to accommodate couples, groups and even large families. Types of chalet will be arranged according to group sizes. They are all a short walking distance to the main dining hall and reception area, yet secluded enough to insure your privacy.

What is the difference between VILLA & REST HOUSE?

The villa offers a more comfortable stay with basic amenities such as air-conditioning, ceiling fans, en-suite bathroom with solar-powered heater. On the other hand, the bamboo-strips "orang asli" style resthouse comes with ceiling fans and mattress on the floor, communal bathroom with cool spring water within the property.

For those seeking a calm and tranquil vacation, you can choose Adeline Villa while the Rest House is sure to entice the more adventurous, back-to-nature guests.

Are there towels in the rooms? Do you provide toiletries?

Please bring your own towels and toiletries kit. We do provide basic toiletries such as small-sized shower gel, hair shampoo and soap.

Is Internet service available at the villa?

WIFI is not available on the property and phone signal is limited. Take this opportunity to put down your cellphones and have a great bonding time with your friends and families.

Are pets allowed?

We are sorry to inform that pets are not allowed on our property.

Do you have any packages?

Yes, we have package for accommodation only and also package for accommodation with activities. Kindly visit our "PACKAGE" page for more information.

How do we make a reservation?

We accept reservations through emails and phone calls. Please visit "CONTACT US" page for the details of our sales & reservation office.

What are the activities available at Adeline Villa & Rest House?

Several optional activities are available at certain charges that allow you to explore the rainforest, waterfall and surrounding area - there are white water rafting (which is most popular among our guests), wet-abseiling, jungle trekking, caving, target shooting and etc. You may visit our "ACTIVITIES" page for more information.

Who can participate in the activities?

Any person who is physically fitted to do soft adventure activities such as white water rafting, jungle trekking, caving, abseiling and etc. However we required minimum aged of 6 and minimum height is 120cm and we are unable to accommodate people with recent surgeries, pregnant women, or people who with physically or mentally difficulties.

What is the minimum and maximum age for participating on the activities?

Minimum age is 6 years old and minimum height allowed for the activities is 120cm. However, our guides will make all final decisions regarding they feel an individual is capable of participating in our activities.

I have never been white water rafting, wet-abseiling and other activities before, do i need any experiences? Is it safe for non-swimmers?

Our activities are designed to be fun and safe for individuals in reasonably good shape and require no special skills or abilities even if you do not know how to swim. Many of our guests are first-timers and they thoroughly enjoyed the activities. Our guides are highly experienced and they will guide you along and ensure your safety during the activities.

How long is the duration of the activities?

Each activities take approximately 2 - 3 hours depending on the group size and if there are any other groups at the same time.

What do you provide during the activities?

Transportation, safety guides and all activities equipments such as life jacket, safety helmet and etc are provided. Rubber shoes with sizes are also available for rent at RM3.00/pair and for sell at RM10.00/pair. We do provide bottled water for each person during white water rafting. However, for those who are exploring caving and night walk will need to bring along their own torchlight / flashlight.

Can I wear sunglasses / prescription glasses or contact lenses?

Yes, you can. However we do recommend a strap or tie for glasses - please inform our guides before the activities and they will assist you on this. Due to the nature of the river, we can’t guarantee the safety of your glasses so if you can do without them we recommend leaving them behind.

What happens if our activities is cancelled due to the weather?

In the occasion we are forced to cancel the activities due to bad weather (unsafe water level for white water rafting), we will try to accommodate your activities to another slot (fyi, we have two slots of activities in a day, which are 9:30am and 2:30pm) or we will proceed for refund depending on the situation and under agreement of both parties.

What should I pack for the trip?

We suggest packing as light as possible. Here are some suggestions: shorts, t-shirts and sport shoes, sandals with straps and good grips, light jacket. Light nylon pants and shorts are best as they dry quicker than cotton. You can bring mosquito repellent/spray, although we provide netting at the villa. Pack a camera (waterproof if you want), flashlight, basic toiletries kit which include your towels and hairdryer and personal medication. Also, remember to bring your favourite sunscreen and you’re pretty much set!

What type of meals are provided at the villa & rest house? Do you cater for guest with special meal requirement?

If you have read any of our guests’ comments on our Tripadvisor or Facebook, you will quickly notice that our meals garnered many positive reviews. We always believe in giving everyone a taste of our delicious local cuisine using fresh ingredients. The foods and even the dipping sauces served here are all homemade, courtesy of Adeline’s secret recipes with all natural sources. With advanced notice we can fulfil special meal request such as vegetarian. Kindly inform our sales representative at the time of your booking.

Can I have breakfast/lunch/dinner even if I am not staying at the villa or resthouse?

Yes, of course you can enjoy our buffet at our villa however we will charge at a certain rate for each person.

What happens if I need to cancel my trip?

If you wish to cancel your reservation, please contact our sales representative. However, we have our own cancellation policy. Kindly refer to terms & conditions page for more information.

Feeling interested and excited?

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