FAQ

Our chalets sit on different sections of the hilly terrain to accommodate couples, groups and even large families. Types of chalet will be arranged according to group sizes. They are all a short walking distance to the main dining hall and reception area, yet secluded enough to insure your privacy.

Yes, towels, hair dryers and basic toiletries such as small-sized shower gel, hair shampoo and soap are provided in the rooms. 

WIFI is not available on the property and phone signal is limited. Take this opportunity to put down your cellphones and have a great bonding time with your friends and families.

We are sorry to inform that pets are not allowed on our property.

Minimum age is 6 years old and minimum height allowed for the activities is 120cm. However, our guides will make all final decisions regarding they feel an individual is capable of participating in our activities.

Our activities are designed to be fun and safe for individuals in reasonably good shape and require no special skills or abilities even if you do not know how to swim. Many of our guests are first-timers and they thoroughly enjoyed the activities. Our guides are highly experienced and they will guide you along and ensure your safety during the activities.

Each activities take approximately 2 – 3 hours depending on the group size and if there are any other groups at the same time.

Transportation, safety guides and all activities equipments such as life jacket, safety helmet and etc are provided. Rubber shoes with sizes are also available for rent at RM5.00/pair and for sell at RM15.00/pair. We do provide bottled water for each person during white water rafting. However, for those who are exploring caving and night walk will need to bring along their own torchlight / flashlight.

Yes, you can. However we do recommend a strap or tie for glasses – please inform our guides before the activities and they will assist you on this. Due to the nature of the river, we can’t guarantee the safety of your glasses so if you can do without them we recommend leaving them behind.

In the occasion we are forced to cancel the activities due to bad weather (unsafe water level for white water rafting), we will try to accommodate your activities to another slot (fyi, we have two slots of activities in a day, which are 9:30am and 2:30pm) or we will proceed for refund depending on the situation and under agreement of both parties.

We suggest packing as light as possible. Here are some suggestions: shorts, t-shirts and sport shoes, sandals with straps and good grips, light jacket. Light nylon pants and shorts are best as they dry quicker than cotton. You can bring mosquito repellent/spray, although we provide netting at the villa. Pack a camera (waterproof if you want), flashlight, basic toiletries kit which include your towels and hairdryer and personal medication. Also, remember to bring your favourite sunscreen and you’re pretty much set!

If you have read any of our guests’ comments on our Tripadvisor or Facebook, you will quickly notice that our meals garnered many positive reviews. We always believe in giving everyone a taste of our delicious local cuisine using fresh ingredients. The foods and even the dipping sauces served here are all homemade, courtesy of Adeline’s secret recipes with all natural sources. With advanced notice we can fulfil special meal request such as vegetarian. Kindly inform our sales representative at the time of your booking.

Yes, of course you can enjoy our buffet at our villa however we will charge at a certain rate for each person.

If you wish to cancel your reservation, please contact our sales representative. However, we have our own cancellation policy. Kindly refer to terms & conditions page for more information.